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How does the registration process look like?

You will receive a confirmation of your registration request to your email address.

After data verification, a contact person will be assigned to your company.

The contact person will contact your company in order to agree on further terms of cooperation. After this step, the created account will become active.

At this point you will be able to log in to B2B account and make your first order.

After login, administrator can also ceate accounts for company employees.

A cpntact person will be at your disposal at any time to help administer your account and answer your questions.

Select the country to see a list of contact person

See the list of the contact person in your province

Customer Service

Phone: +48 61 658 70 00

E-mail: b2b@hendi.com

Company data

HENDI Poland Ltd

ul. Firmowa 12

62-023 Robakowo

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Frequently Asked Questions

1. I have an account on the old platform, do I need to register again?

Your client account has been migrated to the new platform. However, for security reasons, you will need to change your password to log in to the new platform.

2. My password has been changed, but I can't log in.

If you have problems accessing your customer account, please contact your account manager.

3. Will my order history be available on the new platform?

Yes, we have transferred your order history from the last 2 years from 08.2022 to the new platform.

4. Where can I learn more about the new features?

Information about the new functionalities has been sent to the e-mail addresses indicated to you for contacting us. During the account change process, you will also receive a short pdf instruction with a description of the most important changes, and after logging in to the new platform, you will gain access to a video and a dedicated landing page, where you will be able to learn about the features of the new HENDI B2B platform.

5. Will my existing trading conditions (e.g. discounts, fixed prices) be transferred to the new platform?

Yes, the trading conditions do not change and have been transferred to the new platform. If you have any problems, please contact your direct sales representative.

6. Will I receive training or instructions for using the new platform?

The new B2B platform has been implemented very intuitively to maximize the comfort of its use and simplify the process of placing orders and managing your offer. To meet the expectations of our customers, after logging in to the platform, we provide video material, a dedicated landing page and a tutorial, which will be sent in the form of a pdf file during the process of setting a new password to the client's account. If you have any problems, please contact our Customer Service: bok@hendi.eu, tel. +48 61 658 70 00

7. Will the new platform work on all devices, including mobile?

Yes, the new HENDI B2B platform displays correctly on all devices, including smartphones and tablets.